Configuration Specialist.

Location:  UK home-based

GoodShape transforms the way organisations manage the health and wellbeing of their employees. We’re driven by a simple belief – when you look after the health and wellbeing of your people, you can radically improve the performance of an organisation.

Over the past 16 years we’ve partnered with over 200 of the UK’s leading employers. We help simplify the management of unplanned absence, demonstrably reduce the main causes of absence, inform smarter workforce strategies through efficient resource planning and reduce the risks to employers and employees.

We bring together a powerful mix of technology and clinical services that are proven to deliver results. Our dedicated in-house team is on hand 24 hours a day, seven days a week, providing people with support and guidance when they need it most, minimising time off due to ill health, and when the time is right, ensuring every return to work is safe and compliant.

Our people act as ambassadors for GoodShape, embracing a promise-based culture and working hard to ensure that our values are upheld in everything that we do. In return, we create a vibrant, energetic working environment and will equip you with the skills, knowledge and tools to succeed.

About the role

The Configuration Specialist, will have complete responsibility for leading on service configuration and the data migration needs for clients. You will plan, implement and manage the safe and secure movement of data between IT systems into the GoodShapeCentral platform as well as configuring the system for data to sit against . You will support the client with understanding both the service configuration options as well as the data required, the format and technology that will be used for these to be shared and the timescales of when they will be required to support successful project launches.

About you - you'll have:

  • Experience in client facing and internal projects
  • Excellent customer service skills
  • Experience in a similar role with similar responsibilities
  • Experience of system configuration – no programming experience is necessary.
  • Solid understanding of the use of APIs
  • Strong expertise with MS Excel
  • Able to work under tight schedules and on multiple tasks with multiple data sets
  • Excellent written communication skills
  • Strong understanding of data processes and deliverables
  • An awareness of GDPR and the importance of data security
  • Comprehensive analytical skills and the ability to formulate and articulate client-specific solutions
  • Comprehensive analytical skills and the ability to formulate and articulate client-specific solutions

Key Responsibilities:

  • Work with client subject matter experts and project team to identify, define, collate, document and communicate both the service configuration and the data migration requirements.
  • Prepare data migration plans including migration risk, milestones, quality and business sign-off details.
  • Manage assigned risks and monitor potential impacts as part of the data migration plan.
  • Follow GoodShape best practice, processes, and standards for effectively carrying out service configuration and data migration activities between the client and GoodShape.
  • Planning, overseeing and ensuring the safe and secure transfer and receipt of all aspects of data from the client.
  • Owning the quality of the migrated data to ensure it is fit for purpose
  • Working with the client to manage data exceptions and iterations to achieve clean and successful data load into GoodShapeCentral platform.
  • Ensuring clean, quality, accurate data is loaded into GoodShapeCentral platform to support wider project considerations.
  • Responding to and managing change request to service configuration in line with GoodShape change control process.