If you need to report an absence, the quickest and easiest way to get in touch is via our app.

You'll first need to create a GoodShape account via the registration link sent to your email. If you need a new one, please call your GoodShape absence support line.

GoodShape App

Download the GoodShape App for free in app stores today. Easily report absence, book a nurse callback, and access a range of wellbeing advice and support. Scan the QR code below to be taken to the relevant app store for your device and log in using your GoodShape details.


Managers & HR professionals.

To access GoodShapeCentral (GSC) for employee management and reporting, simply log in via the link below.


I'm an employee and I'm locked out of my account in the GoodShape App - how do I reset this?

To unlock your account, open the App, select 'Forgotten your password?', and follow the instructions.

I'm a manager and I'm locked out of GoodShapeCentral - how do I unlock it?
Contact one of your organisation's HR admin users for support with unlocking your account.
How do I report an absence using the GoodShape App?

To report an absence, simply log in to the App with your GoodShape account details, click 'Report an absence' on the homepage, and follow the chatbot flow.

If this is your first time using the App, you will also need to complete a few registration questions first.

Why do I need to report absence?

Whenever you feel unable to attend work due to illness, two crucial activities need to happen behind the scenes.

Firstly, we need to work with your organisation to support your wellbeing and help you get back to health as early, and safely, as possible.

Secondly, your organisation needs to be able to plan and manage the impact of your absence, such as arranging cover, updating work schedules, etc.

Knowing about your absence as early as possible is crucial to keeping things run effectively.

Who will be notified of my absences?

Details of any absences you report will be sent to your organisation's nominated "Notification Contacts". These are individuals chosen by your HR team and will include your line manager.

Occasionally, other individuals may be informed based on the circumstances of your absence. For example, if your absence is due to an accident at work, health & safety representatives may also be notified. 

Can I arrange for a nurse to call me back via the App?

If your organisation has enabled nurse interactions, you will be able to book a nurse callback via the App at a time and date that suits you when you report an absence.

You can also book a nurse appointment at any time whether you're feeling unwell or just want advice via the App's homepage.

Still need help?


Our team of advisors and nurses are available 24/7 to take your call if you are unable to use the App to report absence, you can contact us by calling your dedicated absence line. If you have any further questions around the GoodShape service, please speak to a member of your HR team.


If you're a manager, please fill out the form below to get in touch with our customer support team.